Wakesurf Boards
Customer Information
Frequently Asked Questions
Helpful details about products, orders, shipping, returns, payments, and support.What products do you offer?
At Elevate Shop, we offer water sports equipment and accessories, including wakesurf boards, bindings, fins, and related gear. Products are listed with specific details such as size, model, and compatibility where applicable. Product images and descriptions are provided for reference. Actual items may vary slightly depending on manufacturer updates or display settings.
How can I place an order?
Browse our website, select your desired products, and click Add to Cart. Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, Visa.
How long does shipping take?
Orders are processed within 1–2 business days and delivered within 2–3 business days via Canada Post or DHL Express within Canada. A $25.00 CAD shipping fee applies to orders from $0.01 to $199.99 CAD. Orders of $200.00 CAD and above qualify for free shipping.
Do you offer international shipping?
No. We currently only ship within Canada.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in Canada may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
Who pays for return shipping?
If you receive a defective, faulty, or incorrect item, Elevate Shop covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non-refundable.
Do you charge restocking fees?
No. Elevate Shop does not charge restocking fees.
How long do refunds take?
Once your return is received and approved, refunds are processed within 15 business days. Refunds are issued back to the original payment method used at checkout.
Shipping
Get free shipping on orders of $200 CAD or more
Return & Refund
Easy 30-day returns available.
Customer Support
A question? Please contact us at +1 450-229-2946.
Secure Checkout
Payments are processed through Shopify checkout.